IT Network Specialist (HelpDesk/CustSupport)

📍 Chesapeake, Virginia · 🏛 U.S. Coast Guard · 💰 $26 per hour · 🎓 NF 3 · 🧭 Information Technology Management (2210) · ⏳ Closes Aug 26, 2027 · 288 days left · 🗓 Posted Aug 27, 2026
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Job details at a glance

AgencyU.S. Coast Guard
DepartmentDepartment of Homeland Security
LocationChesapeake, Virginia
Salary$26 per hour
GradeNF 3
ScheduleFull-time
Occupation seriesInformation Technology Management (2210)
Openings1
Hiring pathsOpen to the public
PostedAug 27, 2026
Application deadlineAug 26, 2027
Telework eligibleNo
Remote jobNo
Security clearanceOther
Relocation expenses reimbursedNo
Promotion potentialNone
Apply on USAJobs (official) ↗

About this job

Turn Tech Problems into Solutions! Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you're a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!

Duties

The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software. Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up. Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written. Performs other related duties as assigned.

Qualifications

Minimum: Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365. Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions. Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems. Experience with Active Directory, creating, deleting and modifying user accounts. Ability to routinely lift 30 lbs. Preferred (in addition to the minimum): Bachelor's Degree in Computer Science or a closely related field or 4years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement. Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server). Network+ and Security+ certifications.

Education

Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.

Requirements

Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years. Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes. Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute. Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment. Applicants may not be employed in the chain of command of their relatives.

Evaluations

Your resume/application must demonstrate the required experience/education. Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.

How to apply

You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors. Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on "Careers" at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for: IT Network Specialist (Helpdesk/Cust Support) FT- 6893 Chesapeake, VA, US

Applications are handled only on the official announcement. This page is a readable copy of the public announcement data — the official version controls if anything differs.

Apply on USAJobs (official) ↗

Required documents

Resume Most recent performance appraisal if current Federal or NAF employee. See 'How to Apply' for instructions.

What to expect next

Once you submit your application, we will assess your application and experience, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews.

Benefits

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service. Paid Annual and Sick Leave Holiday Pay Medical/Dental/Vision Insurance Flexible/Dependent Spending Account Pension Plan 401k Savings Plan Life Insurance Short Term/Long Term Disability Tuition Assistance Paid Parental Leave

Other information

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

Frequently asked questions

How much does this IT Network Specialist (HelpDesk/CustSupport) job pay?

The announcement lists a salary of $26 per hour (NF 3).

When is the last day to apply?

Applications close on Aug 26, 2027 — 288 days from today.

Where is this job located?

This position is located in Chesapeake, Virginia with the U.S. Coast Guard.

How do I apply?

Applications are submitted through the official announcement on USAJobs. Use the Apply button on this page to go to the official posting — this site never takes applications itself.

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Data: USAJobs (U.S. Office of Personnel Management), retrieved 2026-11-11 · Announcement 6893 · Official announcement. FederalJobs is unofficial and is not affiliated with OPM or the agency.
IT Network Specialist (HelpDesk/CustSupport)
Aug 26, 2027 deadlineApply