EXPERIENCE MANAGER, NF-1101-03

📍 Jacksonville, North Carolina · 🏛 U.S. Marine Corps · 💰 $19 per hour · 🎓 NF 03 · 🧭 General Business And Industry (1101) · ⏳ Closes Nov 17, 2026 · 6 days left · 🗓 Posted Nov 10, 2026
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Job details at a glance

AgencyU.S. Marine Corps
DepartmentDepartment of the Navy
LocationJacksonville, North Carolina
Salary$19 per hour
GradeNF 03
ScheduleFull-time
Occupation seriesGeneral Business And Industry (1101)
Openings1
Hiring pathsOpen to the public
PostedNov 10, 2026
Application deadlineNov 17, 2026
Telework eligibleNo
Remote jobNo
Security clearanceNot Required
Relocation expenses reimbursedNo
Promotion potentialNA
Apply on USAJobs (official) ↗

About this job

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

What to Expect Serves as the Experience Manager and supervises all customer touchpoints throughout the store from the curb to the register. Responsible for the effective operation of the service front line and customer service desk operation. Completes all sale and return transactions using the Point of Sale system. Understands and articulates all MCX value stories, programs and promotions. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Works with the Training Specialist or designated retail manager who oversees training to ensure all team members are trained on policies related to service, returns and exchanges, service recovery and corporate service programs and promotions. Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Has key holder responsibility: opening and closing stores and receiving products. Must be able to lift and carry objects up to 20lbs. independently and objects over 20lbs. with assistance. Performs other duties as assigned.

Qualifications

What are we looking for? Three years of practical experience working in a customer service focused environment that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Relevant education may be substituted for experience. One year of experience in a supervisory customer service role is preferred. Knowledge of fuel certification, testing, and safety. Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi- task with high quality follow-up and holding teams accountable to results.

Requirements

EVALUATIONS:

Evaluations

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

How to apply

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates (MM/YYYY - MM/YYYY). Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. THE AGENCY WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Spouses of relocating active-duty military members applying through Military Spouse Preference Program must upload all documents, a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location, a current application or resume, and for spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declination or acceptance of a regular Full-Time or Part-Time position. Spousal Preference may only be utilized once for each permanent relocation. CONTACT US: For any questions and/or any technical difficulties navigating through or using the Career Page send an email to lejeune.vacancies@usmc-mccs.org or contact us at (910) 451- JOBS (5627). Applications nor documents will not be accepted via email. All applications must be submitted online via the MCCS Careers website. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Applications are handled only on the official announcement. This page is a readable copy of the public announcement data — the official version controls if anything differs.

Apply on USAJobs (official) ↗

Required documents

Varies - Review "OTHER INFORMATION"

What to expect next

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

Other information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy *Resume that does not exceed 2 pages **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 11:59PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Frequently asked questions

How much does this EXPERIENCE MANAGER, NF-1101-03 job pay?

The announcement lists a salary of $19 per hour (NF 03).

When is the last day to apply?

Applications close on Nov 17, 2026 — 6 days from today.

Where is this job located?

This position is located in Jacksonville, North Carolina with the U.S. Marine Corps.

How do I apply?

Applications are submitted through the official announcement on USAJobs. Use the Apply button on this page to go to the official posting — this site never takes applications itself.

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Data: USAJobs (U.S. Office of Personnel Management), retrieved 2026-11-11 · Announcement 79547 · Official announcement. FederalJobs is unofficial and is not affiliated with OPM or the agency.
EXPERIENCE MANAGER, NF-1101-03
Nov 17, 2026 deadlineApply